Frequently Asked Questions
Q: What payment methods do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: What device are your store prices displayed on?
A: Our store prices are in US dollars (USD).
Q: Do you have physical stores or only an online store?
A: We don't have physical stores yet. We only sell online at this time.
Q: Do you ship internationally?
A: Yes, we ship to almost every country in the world.
*International orders are subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges will be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted payment method for duties, taxes, and other fees collected upon delivery.
Q: Do we need to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship from?
A: We ship from our warehouses in the US, UK, Singapore, or China. We work directly with reliable suppliers around the world, allowing us to pass on our savings directly to our customers and provide them with exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the highest quality and sustainable practices.
Q: How long will it take for my product to ship?
A: It takes 2 to 3 business days for your product to ship.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery can take between 7 and 30 days. Rest assured, we will send you your tracking number as soon as the product ships.
Q: How do I return and replace my item?
A: We firmly believe in the quality of our products. That's why we offer a 30-day risk-free money-back guarantee (excluding return shipping).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us by email at (email) first and we will provide you with the appropriate return address.
⚠ Please note that you are responsible for the return/exchange shipping costs. We do not provide a return shipping label.
⚠ Please also note that any returns sent to us without first contacting our customer service team will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email address within 24 hours of payment. Please try checking your spam or junk folder, as it may also be there.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the "Contact Us" page.
Q: What if I still need help?
A: That's what we're here for. Please send us a message by going to the "Contact Us" page.